We invite you to review the general conditions of sale that regulate the offer and purchase of products through the online store included on this website.
By requesting the purchase of a product and/or service through this website, the User is bound by these Conditions.
1. PRELIMINARY PROVISIONS
The present conditions of sale apply to all sales made through the website https://buymesotherapy.eu (hereinafter "website").
By placing an order, you guarantee that you are over 18 years of age and have the legal capacity to enter into binding contracts.
Orders may only be placed to purchase goods with no intention of resale. Any resale or distribution of products purchased through the website is strictly prohibited.
We reserve the right to cancel fraudulent, false, or speculative orders, as well as those requested by any customer with whom there may be a difference/controversy in previous orders, or when there are reasonable doubts that lead us to believe the customer is violating any law or engaging in criminal activity.
We may update these conditions of sale as well as the Legal Notice / Privacy Policy at any time. You can consult and print the updated version of both texts by clicking the links "General Conditions of Sale", "Legal Notice", and "Privacy Policy".
User obligations
As a user, you are obliged to provide INSTITUTE BCN ESTHETICS, S.L. with all the necessary data for accessing and using the services of this website. This data must be truthful and current, and you consent to us using it to contact you if necessary.
It is essential that you provide all the information we classify as mandatory; otherwise, we will not be able to process your order. We will not be responsible in any case for possible delays or delivery failures as a result of data error or omission.
The user must make appropriate use of the services included on the website, always in accordance with the law, and will not carry out any activity that hinders or interferes with its operation.
Security measures
We will establish all reasonable mechanisms within our reach to ensure that your personal data is kept secure at all times.
Likewise, you must adopt the necessary security measures, both personal and material, to maintain the confidentiality of your username and password and notify us immediately of the loss, misplacement, theft, robbery, or illegitimate access to your username and password, as well as its knowledge by third parties.
2. CONDITIONS APPLICABLE TO ORDERS
All products offered on this website are sold directly by:
INSTITUTE BCN ESTHETICS, S.L.
C.I.F. (Tax ID): B64564677
Address: VIA AUGUSTA, 2 BIS 5 PLANTA - 08006 – BARCELONA.
Registered in the Mercantile Registry, in volume 39716, folio 97, Section 8, Sheet B-352223
Phone: 937817181
Email: accounts@institutebcn.com
Purchase procedure (describe the purchase procedure)
To make an online purchase, it is an essential requirement that you register as a user of the website. You can browse the website until you find the desired item. Once located, clicking on it will give you access to all the detailed information offered by the website. From there, you can add the item to your purchase.
When placing the order, you will be asked to enter all your data and finally confirm the order.
Once the purchase procedure is finished, you can select whether you want to generate an electronic invoice, which will be sent to the User via email. You can also request a paper copy of your invoice.
The personal data necessary for processing the order will be treated respecting reasonable security conditions and the current laws and regulations that are applicable in this regard, particularly attending to Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist Users according to the privacy policy of this Website.
Offer coverage
The territory where physical deliveries of the products are made is worldwide.
If a user is interested in receiving a product elsewhere, we advise them to contact us through the contact form or by sending an email to accounts@institutebcn.com, and we will inform them accordingly.
Availability
All orders are subject to availability. We are not responsible for the lack of existence or unavailability of products.
Please check the selection of items available for sale through the website, as not all items that we may offer in our stores or that may appear in catalogs, websites, or other types of presentations are available for this type of sale.
In the event of any stock shortage or temporary unavailability of an item, INSTITUTE BCN ESTHETICS, S.L. will contact the customer immediately to inform them and provide a new delivery date or, if it is not possible to supply said product, proceed to its cancellation.
If in doubt, it is recommended to contact customer service.
Contract with INSTITUTE BCN ESTHETICS, S.L. and acceptance of orders.
The order will not be accepted by us until the amount has been charged to our account. Upon confirming the purchase, you will receive an e-mail as confirmation of acceptance. Only at that moment will the contract between you and us be formalized, and only for the items listed in said shipping confirmation.
Confirmation and cancellation of orders
Prior to the completion of the order by you on the website, you can review all details associated with it (amounts broken down into all necessary sections – taxes, transport costs, item selection, etc.), and correct what you deem necessary.
After confirmation, it will not be possible to modify or cancel the order through the website. You must contact us. In such a case, the order can only be modified or canceled if the item has not entered the shipping phase from our warehouses.
Currency, tax, and prices
In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), all purchases from our website will be subject to value added tax. The applicable rate will be the one legally in force at each moment.
All prices are shown in Euros (€) and do not include taxes, unless, due to legal requirements, especially regarding VAT, a different matter is indicated and applied.
Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already purchased.
A minimum purchase of €90 is required to validate your order.
Payment methods and security
Any order placed must be paid immediately after order confirmation. Only orders for which payment has been completed and verified will be processed.
Payment must be made by bank transfer, credit and debit card, and PayPal.
Credit and debit cards: The order amount will be charged to your card, so you must provide the number, expiration date, and the CW2 security code (on the back of your card). If your card is secured (e.g., 3D Secure), you will be asked for the relevant security codes.
This data will not be saved or manipulated by us but will be registered directly on the payment gateway of the corresponding financial institution. The charge will be made in real-time through this payment gateway. If the charge cannot ultimately be carried out (for any reason), the order will be automatically canceled.
Bank transfer: The customer has 5 business days to make the payment, or the order will automatically be considered canceled. The customer can pay for their order to the account shown below, indicating the order number obtained at the end of the process. This system allows purchases of any economic amount. At the end of the order, you will receive an e-mail with all the details. Please note that this payment method is not immediate, and it may take up to 48 hours for us to receive payment confirmation.
Important: As the concept of the transfer, you must indicate the order number that will appear at the end of this process. If this reference is not indicated, the order will be canceled.
PayPal: Allows sending payments online securely and conveniently. PayPal's network builds on the existing financial infrastructure of bank accounts and credit cards to create a global, real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.
Deliveries: types, deadlines, and problems
Once payment is received, your order will be prepared. You can select whether you want to receive it at a postal address or pick it up at our physical store.
In-store pickup
If you buy before Xh, your order will be ready in 24h (working days). Order processing hours are from 09:00 to 16:00, every working day from Monday to Friday. Orders placed outside this time frame will be processed on the next working day.
You can pick up your online order during business hours (specify) at the address C/ TELÈGRAF, 15 - 08160 - MONTMELÓ (BARCELONA).
Shipments
As a general rule, packages are sent within 24/72h (working days) following receipt of payment, via Nacex.
Except in those cases where there are unforeseen or extraordinary circumstances or, where applicable, arising from the customization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on this website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of order confirmation.
If, at the time of delivery, the order packaging is damaged, you must open the package in the presence of the logistics operator to verify the condition of the items. If damage is observed, you must detail it on the delivery note and contact us. We will repair or replace, free of charge to you, all items that have been damaged or lost during transport, provided that you notify us of such an incident as soon as possible.
Once the order is delivered, it will become your property, and therefore, all damages that may arise will be your responsibility.
Shipping costs
Pickups at physical store
| Shipping method | Rate/td> | > X€ |
| In-store pickup | Free | Free |
Shipments
| Shipping method | Rate | > X€ |
| Nacex | X | Free |
You will see the shipping costs detailed in the purchase process.
Return, withdrawal, exchange, and refund policy
Returns
In cases where the User purchases products on or through the owner's Website, they have a series of rights, as listed and described below:
Right of Withdrawal
The User has the right to withdraw from this contract within 14 calendar days without needing justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods.
To exercise the right of withdrawal, the User must notify us at: INSTITUTE BCN ESTHETICS, S.L., accounts@institutebcn.com, of their decision to withdraw from the contract through an unequivocal statement. You may use the model withdrawal form below, although its use is not mandatory.
To meet the withdrawal deadline, it is sufficient for the communication concerning the exercise of this right by the User to be sent before the corresponding period expires.
Consequences of withdrawal:
In the event of withdrawal by the User, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by the User for the initial transaction, unless the User has expressly provided otherwise; in any case, you will not incur any expenses as a result of the refund.
“You must return or deliver the goods directly to us at INSTITUTE BCN ESTHETICS, S.L., VIA AUGUSTA, 2 BIS 5 PLANTA - 08006 - BARCELONA” or “We will collect the goods”, without any undue delay and, in any case, no later than 14 calendar days from the date you communicate your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said period has expired.
You must bear the direct cost of returning the goods. This cost is estimated to be approximately X euros at most. (if INSTITUTE BCN ESTHETICS, S.L. collects the goods, describe cost)
The User must return the Products in perfect condition; otherwise, the product may suffer depreciation. Consequently, the User is informed that they will be responsible for the decrease in value of the products resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the goods. That is, if the product is not returned with the original packaging or in perfect condition, INSTITUTE BCN ESTHETICS, S.L. may charge the cost of the product's devaluation.
The User acknowledges knowing that there are exceptions to the right of withdrawal, as set forth in Article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example, and not exhaustively, this would be the case for: goods made to the consumer and user's specifications or clearly personalized, the supply of goods that may deteriorate or expire quickly, the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery, the supply of goods that after delivery and taking into account their nature have been inseparably mixed with other goods.
Return of defective products or error in shipment
This refers to all cases in which the User considers that, at the time of delivery, the product does not conform to what is stipulated in the contract or purchase order, and therefore, must contact INSTITUTE BCN ESTHETICS, S.L. immediately and let them know of the existing non-conformity (defect/error) by the same means or using the contact details provided in the previous section (Right of Withdrawal).
The User will then be informed on how to proceed with the return of the products, and these, once returned, will be examined, and the User will be informed, within a reasonable period, whether a refund or, where appropriate, a replacement is applicable. The refund or replacement of the product will be carried out as soon as possible and, in any case, within 14 days following the date on which we send you an email confirming that the refund or replacement of the non-conforming item is applicable. The amount paid for those products that are returned due to a defect, when one truly exists, will be refunded in full, including delivery costs and the costs the User may have incurred to make the return. The refund will be made by the same payment method that the User used to pay for the purchase. In any case, the rights recognized in the legislation in force at all times for the User, as a consumer and user, will always be respected.
Warranties
The User, as a consumer and user, enjoys guarantees on the products that can be acquired through this Website, in the terms legally established for each type of product. In the case of a sales contract for goods or the supply of digital content or services supplied in a single act or in a series of individual acts, INSTITUTE BCN ESTHETICS, S.L will be responsible for the lack of conformity that exists at the time of delivery or supply and becomes apparent within a period of three years from delivery in the case of goods or two years in the case of digital content or services, without prejudice to the provisions of Article 115 ter, paragraph 2, letters a) and b).
In this sense, it is understood that the products comply with the contract provided that: they conform to the description made by INSTITUTE BCN ESTHETICS, S.L. and possess the qualities presented therein; they are fit for the uses to which products of the same type are ordinarily destined; and they present the usual quality and performance of a product of the same type that are reasonably expected of it. When this is not the case regarding the products delivered to the User, the User must proceed as indicated in the section Return of defective products or error in shipment. However, some of the products sold on the Website may present non-homogeneous characteristics as long as these derive from the type of material they were made with, and which will therefore form part of the individual appearance of the product, and will not be a defect.
On the other hand, it could be the case that the User acquires a product on the Website from a brand or manufactured by a third party. In this case, when it is impossible or entails an excessive burden for the User to address the business owner due to the lack of conformity, the User also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise their legal warranty right directly against them during the three years following the delivery of said products. To do this, the User must have kept all information regarding the product warranty.
3. PARTIAL NULLITY
If any part of these conditions of service were contrary to law and, therefore, invalid, this will not affect the other provisions that comply with the law. The parties undertake to renegotiate those points of the conditions of service that are null and to incorporate them into the rest of the conditions of service.
4. MODIFICATION OF THE GENERAL CONDITIONS OF SALE
INSTITUTE BCN ESTHETICS, S.L. reserves the right to modify the general conditions of sale without prior notice, being able to change, delete, or add both the content and services presented through it and the way in which these appear presented or located on its servers.
These changes must be accepted by the user each time they make a purchase of a product or service effective through the web.
In the event that some of the terms of the general conditions of sale are declared integral or non-opposable by a judicial decision, the other provisions will remain in force.
For all questions the User may have regarding the Conditions, they can contact the owner using the contact details provided above or, where appropriate, using the contact form.
5. APPLICABLE LAW AND JURISDICTION
This site is located and operated from Spain. All matters relating to this site are governed by Spanish laws and are subject to the jurisdiction of the competent Courts and Tribunals of Spain, without the principles of conflicts of laws being applicable.
In those cases where the client does not have the status of consumer or user, or has a domicile outside of Spain, they will submit to the Courts and Tribunals of Barcelona, expressly waiving any other jurisdiction that may correspond to them.
If the user decides to use or consult this site outside of Spain, they must bear in mind that they do so on their own initiative, and that they are responsible for compliance with the relevant laws.
This contract will enter into force and take full effect from the moment the customer or user accepts it.
This contract, and therefore, the general conditions it incorporates, together with the annexes (if any), in addition to being read on this website, can be stored, archived, and reproduced by the usual electronic or computer means.
6. COMPLAINTS AND CLAIMS
The User can send their complaints, claims, or any other comments they wish to make to INSTITUTE BCN ESTHETICS, S.L. through the contact details provided at the beginning of these Conditions (General Information). In addition, INSTITUTE BCN ESTHETICS, S.L. has official complaint forms available to consumers and users, which they can request from INSTITUTE BCN ESTHETICS, S.L. at any time, using the contact details provided at the beginning of these Conditions (General Information). Likewise, if a dispute arises from the conclusion of this sales contract between INSTITUTE BCN ESTHETICS, S.L. and the User, the User as a consumer can request an out-of-court dispute resolution, in accordance with EU Regulation No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, on online dispute resolution for consumer disputes. You can access this method through the website: http://ec.europa.eu/consumers/odr/.
MODEL WITHDRAWAL FORM:
Form:
I hereby inform you that I withdraw from my contract of sale of the following good/provision of the following service:
(*)Order No.: ________________________________________________
(*)Contact name: __________________________________________
(*)Contact email: ____________________________________________
(*)Contact phone: __________________________________________
(*)User address: _________________________________________
(*)Description (indicate the product(s) to be returned). ____________ ____________________________________________________________________________________________________________________________
(*)Date: _____________________________________________________
(*)Signature of the consumer/user (only if this form is submitted on paper):
________________________
(*) Required fields.